The BSB30215 Certificate III in Customer Engagement is a course for those intent on providing the best in customer service. It provides you with the necessary skills to negotiate complex customer interactions under supervision with some authority to delegate.

You will study elements of customer service which includes: receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.

Career opportunities

Customer Contact Agent
Customer Contact Operator
Customer Service Representative
Tele-Sales Representative

BSBCUE301     Use multiple information systems
BSBCUE307     Work effectively in customer engagment
BSBCUE309     Develop product and service knowledge for customer engagement operation
BSBCUS301     Deliver and monitor a service to customers
BSBWOR201    Manage personal stress in the workplace
FNSSAM301     Identify opportunities for cross-selling products and services
BSBCUE304     Provide sales solutions to customers
BSBITU203       Communicate electronically
BSBWHS302    Apply knowledge of WHS legislation in the workplace
BSBWOR301    Organise personal work priorities and development
BSBCMM301    Process customer complaints
BSBWOR203    Work effectively with others

For all Assessment requirements for performance and knowledge evidence, please click here

Course Duration 

6 to 12 month period.
RPL (recognition of prior learning) is available for all experienced participants to gain your qualification.

Training Method

This course can be classroom or on-the-job based.
Your trainer will be experienced and accredited, both as a trainer and an industry practitioner and will be dedicated to providing you with the skills and knowledge that will be valued by prospective employers.
Your Trainer will be available to you for assistance via phone and / or email as well as in the classroom or workplace.

Recognition Of Prior Learning (RPL) or Credit Transfer (CT)

Application for RPL consideration

Recognition of prior learning (RPL) is a method of assessing your current skills and knowledge that may have been acquired through formal training and / or via informal learning such as experience you gained from work or non-formal such as a non-accredited qualification.
It is an alternative to coursework or class attendance. If you have existing skills or knowledge RPL can help reduce coursework required to complete a qualification.
We match your existing skills and knowledge against the course. We determine what learning, skills and knowledge you are able to demonstrate against the unit or qualification you’d like to complete. Then we assess your competence using the evidence you’ve provided. Where the evidence proves your competence it reduces or eliminates the need for coursework and enables you to complete your course quicker.

Credit Transfer (CT) is the recognition of formal training completed through another registered training organisation (RTO).  If you have covered any of the same unit/s of study as one of our courses, then your successful result can be transferred to another course. This would eliminate the need for you to re-complete this requirement. This process is completed by matching competencies between qualifications and ensuring that these outcomes are equivalent.

If you feel that RPL or CT may be right for you, then please contact us and we can talk you through your options, answer any questions you have and let you know where to go from here.  If you would like to apply for Recognition of Prior Learning or Credit Transfer, we will go through the process and associated costs with you step-by-step.

Click here for GET Educations RPL Policies and procedures

Contact Us

Full Fee paying:    $4,500 –  12 units ($375 per unit)

Fee collection:  When collecting fees GET Education Australia complies with the Standards for Registered Training Organisations (RTOS) 2015.  For fees paid by the student, GET Education Australia may accept payment of no more than $1,500 from each individual student prior to commencement and cannot hold more than $1,500 in advance.

RPL will be charged per unit price.
Please see GET Education Australia’s full schedule of Fee Paying Programs here